Sport981 understands that customers care about the use and storage of their personal information and we value your trust in allowing us to do this in a careful and sensible manner. We have created this data protection policy statement in order to demonstrate our commitment to the privacy of our customers.
As such we:-
- Process athlete data lawfully, fairly and transparently
- Only collect and use athlete data for particular lawful purposes
- Use adequate, relevant athlete data and not use excessively for that purpose
- Keep data records accurate and up to date
- Do not store athlete data any longer than necessary
- Ensure all data will be kept secure, and its integrity and confidentiality protected
- Provide athletes the right to erasure of personal data.
- Recognise athletes data portability rights/permissions. We respect the right of an athlete to have their data transferred to another data controller
By using Sport981, our websites (including our mobile site), our performance resource portal , our social media pages, our office telephone enquiry and course bookings line, and any other Sport981 service, you are acknowledging that we are processing your personal information and, where necessary consenting to such practices, as outlined in this statement.
LAWFUL BASIS FOR PROCESSING
The lawful basis on which Sport981 is able to carry out the processing of personal data detailed in this notice requires your consent. In practice, this means obtaining a clear consent from the individual whose personal data is being processed and maintaining clear records of this. Specific examples of data processing relating to our web and online services can be found below.
PERSONAL INFORMATION WE COLLECT
We collect personal information about you (and others if their personal information is provided by you) when you:
(a) make a course, workshop, programme booking, either personally or as a guest of somebody booking on your behalf, such as a professional sports body you work for;
(b) register or alter details for “Sport981 performance portal”;
(c) request information via email or call back;
(d) sign up for our newsletter and other marketing emails (in line with Marketing below);
(e) enquire about or apply for performance and/or education services; engage with us to receive information and booking services (such as by contacting our office line, through the “Contact Us” form or bookings form on our website);
(f) post material to our website and / or social media page;
(g) complete customer feedback or surveys as part of a performance or education service;
(h) register an education course application, via the apply now button and upload facilities on our website;
(i) raise a complaint or dispute with us or are involved in a legally recordable incident at a performance site (e.g. in relation to health and safety reporting/accident etc);
(j) speak to one of our Sport981 Team, from performance solution and innovation, Performance Specialist practitioners, Psychologist, Physiotherapist, Nutritionist, Tutors, Office, finance staff or other ;
(k) participate in competitions or promotions;
(l) and / or use our website and customer applications in any other way.
The personal information collected in the above manner may include the following about you (and others if their personal information is provided by you):
(a) full name;
(b) postal address;
(c) email address;
(d) telephone number;
(e) payment details;
(g) machine identifiers (such as IP addresses);
(h) dispute resolution information;
(i) disability and health information;
(j) supplementary information (dietary and other preferences and special requirements);
(k) image data;
(l) behavioural data (tags and cookies – see Cookies and Tracking section below);
(m) voice recordings; and
(n) identification information (such as passports, drivers’ licences or national identity cards).
(o) Education history
(p) Job history
(q) Experience relating to specific service , vacancy for which you are applying.
PERSONAL INFORMATION PROVIDED BY THIRD PARTIES
We may receive information about you from other sources (such as job and experience references), which we will add to the information we already hold about you in order to help us provide our products and services in accordance with your requirements and to ensure that the quality of data we have on your account(s) is maintained properly. We may also obtain information about you from social media providers such as Twitter and Facebook .
HOW WE USE YOUR INFORMATION
We will collect personal information:
1) in order to take the necessary steps in preparation of, or to fulfil our obligations under, a service contract:
(a) Bookings and payments – provide communications about bookings, products and services being provided to you (and others if their personal information is provided by you);
(b) Bookings and account updates – send details of new, amended or cancelled bookings or ‘My Sport981education’ account details and changes – usually via email;
(d) Website service communication – provide notifications of any changes to our website or to our services that may affect you (and others if their personal information is provided by you);
(e) Customer service communication – provide you with requested information or correspondence to an enquiry made by you;
(f) To provide assistance in completing bookings – send reminder emails to continue with a booking which is incomplete, for example lacking booking information or is not paid and completed;
(g) Maintain your My Sport981education and athlete accounts – create a profile about you in relation to your booking, to update our records, create and maintain your account.
2) with your consent:
(a) Simplify payment process – use saved payment cards within our partner payment system go-gardless so that, upon making future bookings, you have the convenient option of selecting a previously saved card in order to pay. This information is only used / accessed when you use your saved card to pay for a booking;
(b) Marketing communications – create a profile about you for marketing purposes to tailor our communications to you. We may use automated processes to do this;
(c) Promotional offers – inform you about promotional offers and other products or services that may be of interest (in line with Marketing communications above);
(d) Maintain records indicating your consent to status – to ensure we accurately reflect your wishes when communicating to you;.
3) in our legitimate interest* improve our services:
(a) Market research – to contact you (and others if their personal information is provided by you) to ask about the experience using our services as part of a continual programme of customer service improvement. This is not marketing communication and is separate to Marketing communications above;
(b) Website customisation – to customise our website and its content to your particular preferences in accordance with the Cookies and Tracking section below;
(c) Customer support – We operate in a specialist market place and many services are bespoke. We sometimes monitor calls and discuss certain enquiries within the Sport981 specialist team to help provide accurate answers and solutions to enquiries;
(d) Product and service improvement – to improve our product and services;
(e) Service analysis – to conduct research, statistical analysis and behavioural analysis. This may include providing aggregate statistical information relating to customers, sales, traffic patterns and related site information to reputable third parties.
4) in our legitimate interest* to protect against fraud:
(a) Website improvement and fraud prevention – improve our websites, prevent or detect fraud or abuses of our websites and enable third parties to carry out technical, logistical or other functions on our behalf;
(b) Security – carry out security checks when allowing you access to our services and to block fraudulent or suspected fraudulent activity.
5) in order to meet our legal obligations:
(a) Taxation – ensure we meet our tax and other regulatory obligations;
* any reliance on legitimate interest shall not prejudice your interest or fundamental rights and freedoms.
We may periodically send promotional material to you about new products, special offers or other information which we think you may find interesting based on the profile we have created about you to the email addresses and phone numbers which you have provided.
If these are similar to products, services and bookings previously supplied by us to you, we will assume, under our legitimate interests to promote similar goods and services, that you are willing to receive this information unless you tell us otherwise. Please note that we do not want to send you information that you do not want to receive and you can opt out at any time (please see ‘The right to ask us to stop contacting you with direct marketing’ below for further information).
We will always ask your permission before sending you email marketing information (unless you have already received similar services, products or bookings from us as mentioned above). We do this by asking for your positive confirmation (e.g. by providing a tick or inserting your contact details in the relevant boxes) indicating that you wish to receive marketing and you can opt out at any time (please see ‘The right to ask us to stop contacting you with direct marketing’ below for further information). This ensures you only receive information that you have given us permission to send and are willing to receive.
We may use your information to create a profile about you in order to tailor, by automated means, our communication and marketing to you. You can object to such profiling, please see ‘The right to object to automated decision making / profiling’ below).
From time to time, we may also use your information to contact you for research purposes and / or to ask about your experience using our products and services as part of a continual programme of customer service improvement. We may contact you by email, telephone, text, social media and / or mail. We may also use the information to customise the website according to your interests.
HOW LONG WE WILL KEEP YOUR PERSONAL INFORMATION
We retain your information for a range of purposes which determine the period of time for which we need to keep such information. For example (list is not exclusive):
DATA RETENTION PERIOD
Recorded telephone conversations 7 days from the day of call received
For the purposes of marketing 3 years from the point of last contact with you, this may include use of our websites, attendance to an education programme or responses to communications with you
For compliance with legal obligations arising from contracts entered into with you, for example tax regulations, we will remove your data from our systems at the end of the applicable data retention periods, unless we are required by current or future law to retain your personal information for a longer period.
OUR APPROACH TO INFORMATION SECURITY
To protect your information, Sport981 has policies and procedures in place to make sure that only authorised personnel can access the information, that information is handled and stored in a secure and sensible manner and all systems that can access the information have proportionate and reasonable security measures in place. To achieve this, employees, contractors, sub-contractors and third party suppliers have contracts, with defined roles and responsibilities.
While we take commercially reasonable measures to ensure the safety and security of your data, due to the inherent risks with the Internet, we are unable to warranty the absolute security of your data when using our services.
TRANSFERS OF YOUR DATA OUTSIDE OF THE EEA
We may from time to time need to transfer your personal information to support partners which are located outside the European Economic Area, for the purpose of providing education provisions or performance services. Any transfer of your data will be subject to adequate levels of protection that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach.
In order to process any of the requests listed below, we may need to verify your identity for your security. In such cases your response will be necessary for you to exercise this right.
- Right to be informed
You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. This is why we’re providing you with the information in this Privacy Notice.
- Your right to access information
At any point you can contact us at firstname.lastname@example.org to request details concerning the information we hold about you, why we have that information, who has access to the information and where we got the information. In most cases you may be entitled to copies of the information we hold concerning you. The request will be processed and delivered to you within the statutory time limits for responding.
- Your right to rectification
If the data we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated.
- Your right to erasure/ right to be forgotten
You can request the deletion or removal of your personal data where there’s no compelling reason for us to keep it. This is not an absolute right to erasure; there are exceptions. When we receive your request, we will confirm whether the data has been deleted or tell you the reason why it cannot be deleted.
- Your right to restrict processing
You have rights to ‘block’ or suppress further use of your personal data in certain circumstances. When processing is restricted, we can still store your personal data, but may not use it further. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If data is no longer processed, we may continue to hold your data to comply with your other rights. In this instance, Sport981 we be unable to provide Support Services to you.
- Your right to withdraw consent
You have the right to request that we stop contacting you with direct marketing. On promotional emails we provide an ‘unsubscribe’ link at the bottom of the email which will unsubscribe you from that service. If you wish to opt out with respect to more than one email address, you must complete a separate request for each email address.Please note it is not possible to ‘opt-out’ of receiving communication from us which relates to your bookings or customer satisfaction surveys sent as part of the booking (which are not considered marketing for these purposes). This ensures that we can always contact you as a result of circumstances that may affect your service with us and in order for us to improve our services going forward.
- Your right to data portability
You have the right to request that we transfer your data to another controller. Once we have received your request, we will comply where it is feasible to do so.
- Right to object to processing
You have the right to object to certain types of processing, in certain circumstances. In particular, the right to object to the processing of your personal data based on our legitimate interests or on public interest grounds; the right to object to processing for direct marketing purposes (including profiling); the right to object to the use of your personal data for scientific or historical research purposes or statistical purposes in certain circumstances.
SHARING YOUR INFORMATION
The information and data we collect is important for Sport981 and we understand that you care about the use and storage of your personal information we value your trust in allowing us to do this. We would not want to share this with anyone else unless we have your express consent, we will never disclose, rent, trade or sell your personal information to any third parties for their marketing purposes.
We may also provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third parties in order to better understand our services, website and overall customer satisfaction which may include personally identifying information.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Description of cookies
Example: Analytics -Google Analytics
These cookies give us critical information about various pages on the websites and how our users interact with them. We use this information to improve the performance of our website and the information presented to users
When you create an education account with Sport981, these cookies allow the website to remember you in order present you with information that is directly relevant to you.
Example: Marketing – Awin, Doubleclick, Redeye, Uniqodo etc.
We use a number of third parties to promote Sport981 to new and existing customers. These cookies allow us to identify users sent to Sport981 site by individual third parties and meet our contractual obligations to them.
A set of cookies designed to deliver a smooth booking journey for you. We use these cookies to remember selected education programmes, plus anything you may have already added to the basket etc. so you do not have to enter information more than once. We also use these cookies to identify areas of improvement in the browsing experience.
How to reject and delete cookies
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
If you have any queries about this policy, need further information or wish to lodge a complaint you can use the details below to contact us.
Data Protection Officer: